Thank you for purchasing a mattress from AUSTIN Healthcare Solutions distributed by Creative Mattress Designs. Please read this entire guide carefully and keep it for future reference. This guide will provide you with instructions, warnings, warranty information and other valuable information about your mattress. Share this information with your housekeeping, nursing, and maintenance staff to help ensure the mattress is cared for properly.

AUSTIN Healthcare Solution foam mattresses are intended to be used as part of your care plan for your residents to help treat or prevent decubitus ulcers (bed sores) by providing a pressure-redistributing support surface. Our mattresses are designed only for indoor use within proximity to caregivers as a part of, but not a replacement for, your comprehensive care plan.

Customer specific

We can custom made mattresses and covers depending on the hospital need. Mattresses can be made wider and thicker for special purposes and covers can be made with a zipper, sealed and with the name of the hospital printed in the cover.


Read and follow all directions and warnings before using this device. Do not use this device without first reading and understanding this user manual. Damage, injury or even death may result from improper use of this device or not following directions and warnings. This product is intended for use by trained and licensed healthcare or senior care providers in normal, indoor conditions.


  1. Failure to comply with all directions and warnings may result in injury or death; use only as directed.
  2. This device is not suitable for all individuals. Other devices may be required.
  3. Inspect the device for damage before each use and do not use it if it appears to be damaged or not functioning properly.
  4. Never alter the product in any way.
  5. This device is designed for indoor use only within proximity to skilled caregivers.
  6. No part or component of mattress should be used with non- parts or components.

WARNING: The mattress is designed to provide comfort and may require other equipment. This may include, but is not limited to:

  1. Bedrails for repositioning and fall prevention
  2. Resident monitoring devices for elopement prevention
  3. Other devices as specified by the caregiver

WARNING: This mattress is not intended for stage III or IV pressure ulcers. Mattress wound stage ratings are general usage guidelines. The resident-specific assessment could alter your particular usage of this mattress.

WARNING: Reducing the Risk of Entrapment

The Hospital Bed Safety Workgroup (HBSW), in partnership with the FDA, has recognized potential entrapment zones in hospital bed systems and has developed dimensional guidance to reduce the risk of entrapment. The FDA considers the term hospital bed system to encompass the bed frame and its components, including the mattress, bedside rails, headboard and footboard, and any accessories to the bed.

The entrapment zones involve the relationship of components controlled by the healthcare community or individual user. Compliance to the dimensional guidelines for reducing the risk of entrapment is primarily the responsibility of the healthcare Community or the individual user.

Anyone having any involvement with hospital bed systems should review and understand the FDA guidelines. These guidelines, titled Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment 1 Guidance for Industry and FDA Staffs are available at the FDA website.

WARNING: This mattress will not prevent entrapment or falls. This mattress will not replace good caregiving practices, including, but not limited to:

  • Direct resident supervision
  • Following FDA entrapment guidelines
  • Adequate care plans and training for staff personnel regarding resident diet, hydration, cleanliness, range of motion, entrapment, fall prevention, and repositioning
  • Inspection and testing before use

WARNING: The mattress is only intended for use with bed systems that feature mattress retainers.

Directions for Use

To ensure full mattress expansion, the mattress must be unpackaged within 48 hours of receipt. Do not use razor blades to cut packaging away from the mattress.

  1. Unpack the mattress in an area with sufficient room to work. Do not allow residents near the mattress until it has been completely set up and the work area has been cleared of all debris.

NOTE: Do not remove product tag, cleaning instruction tag or law tag from the mattress.

  1. Inspect the mattress for shipping damage. If the mattress is damaged, DO NOT USE MATTRESS and immediately contact Austin healthcare solutions for further instruction.
  2. Verify the proper mattress model and size was shipped. If you feel there was a mistake, DO NOT USE MATTRESS and immediately contact Direct Supply Equipment & Furnishings.
  3. After verifying you’ve received the correct product without damage, properly discard all shipping materials.
  4. Place the mattress on the bed frame and secure as necessary.
  5. Compressed mattresses need time to properly recover. Allow the mattress to recover for 24 hours before using.
  6. After 24 hours, the mattress is ready to use. Always follow your standards and procedures for bed dressing. If after 24 hours the mattress does not appear to have adequately recovered, DO NOT USE MATTRESS and immediately contact AUSTIN Healthcare Solutions.

Additional Directions for the Dual Density Mattress Only

The Dual Density Mattress is an innovative mattress specially designed to provide different levels of comfort on the two opposing sides of the mattress. Both sides are appropriate for pressure redistribution and resident comfort. The mattress can be turned around to either the soft side or firm side based on the comfort preferences of the resident.

Merely turn the mattress, to the desired comfort level soft or firm. For a softer feel, ensure the side labeled soft is visible on top of the mattress. For residents who prefer a firmer feel, ensure the side labeled firm is visible on top of the mattress.

NOTE: Always make sure the Head End label of the mattress is positioned at the head end of the bed.

Maintenance, Storage & Cleaning



Inspect the mattress cover during every linen change and/or resident change for cuts, rips, tears or cracks. Do not use the mattress if the cover is damaged. During each cover inspection, also check to ensure the bed deck is not damaging the bottom of the mattress. This is most common on link-spring style bed decks. When replacing the cover on the Dual Density Mattress, ensure the soft side and firm side of the mattress match the soft and firm labels on the cover. For your reference, a label on the foot section of the foam core of the Flip Mattress indicates which side is soft and firm.

Fire Barrier:

At least every three months, in zippered covered mattresses, unzip the mattress cover and inspect the fire barrier for holes, tears or openings exposing the foam. If any punctures exist, IMMEDIATELY DISCONTINUE USE OF THE MATTRESS, as it may lose some of its flammability resistance and may no longer pass the 16 CFR 1633 Flammability Standard.


At least every three months, unzip the mattress cover and inspect the foam core by looking through the fabric barrier. DO NOT ATTEMPT TO REMOVE FABRIC FIRE BARRIER. It is natural foam to discolor over time, turning slightly yellow.

A replacement mattress should be considered if during the core inspection any of the following are found:

  1. Stains (other than natural coloring) caused by extended periods of exposure to chemicals or bodily fluids
  2. Noticeable pieces of foam missing or torn from the core


If the mattress is not to be used immediately, it still must be removed from the box within 48 hours of arrival. When the mattress is going to be stored:

  1. Store the product flat. Never store the mattress folded up, rolled or bent.
  2. Store in a cool, dry place. Avoid storage areas that are not temperature or humidity controlled.
  3. Do not store near heaters or other devices that could physically damage the product.
  4. Do not place objects on the mattress during storage.


We recommend using the following properly diluted cleaning chemicals on your

AUSTIN Healthcare Solutions mattress:

  • LysoI® IC Quaternary Cleaner Disinfectant
  • Q-128 Quaternary Disinfectant

Other disinfectants may cause staining or damage to the mattress and void the warranty. Be sure to follow the manufacturer is recommended procedures when using these chemicals (trademarks and service marks used in this section are the property of their respective owners).

Product Specifications

Cover Options:

Four-way stretch top cover with backing; two-way stretch cover with backing; four-way stretch fabric surrounds the entire top and bottom sections of the Dual Density mattress and sealed no stretch cover for sealed mattresses.

All covers are available in blue and green colors and can be silk printed with Hospital Name.

Heavy-duty, non-skid bottom cover (not available on Dual Density Mattress)

Antimicrobial, breathable, fluid-resistant, low-shear, tear-resistant, 3/4 concealed zipper in all covers,

Sealed covers do not include zipper but have airflow through air valve.

Fire Ratings:

16 CFR 1633 1 All foam mattresses meet this requirement

Side Perimeters:

Firm perimeters provide support when exiting the bed and help minimize the risk of falls and entrapment.

Raised Side Perimeters:

Optional 3”H one-piece raised side perimeters can be integrated on a custom mattress option. 

Weight Capacities



Weight Capacity



Capacity (kgs)

High Density Mattress 350 lbs. 159 kg
Dual Density Mattress 350 lbs 159 kg
Monodensity Mattress 350 lbs. 159 kg
Bariatric Mattress 800 lbs

WARNING: Residents body cannot exceed the width of the mattress at any weight capacity.

Limited Warranty

We offer you, as the original purchaser, a warranty for the cover and foam of your mattress. Our warranty applies for the limited warranty period stated below. If any device or device part listed below is defective in material or workmanship during the applicable limited warranty period, we will repair or replace it at our cost. Please note that the decision to repair or replace a device or device part will be at our discretion. Our warranty applies only if the device is appropriately maintained by the original purchaser for normal, indoor use and does not cover normal wear and tear, modification of the device, or damage caused by abuse, improper use, failure to maintain, use which exceeds the published device limitations, or the combination of any device with another product. In addition, our warranty does not cover fading, characteristics or natural variations in wood grain or fabric, texture, colorfastness, stains, spills or exposure to chemicals, odors, heat or light. In some instances, we may provide you repair or adjustment instructions and/or replacement parts, and ask you to perform a repair or adjustment or replace a defective part.

Our warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Please note that our limited warranty period begins when we ship the device to you. The limited warranty period and our obligations under the warranty end once you transfer the device to someone else or at the end of the applicable limited warranty period identified below, whichever is earlier.

Foam Components (Parts) Cover (Parts) Anticipated Usable Device Life
High Density Mattress 7 years 1 year 5 years
Dual Density Mattress 7 years 1 year 7 years
Mono density Mattress 7 years 1 year 7 years
Original Bariatric Mattress & Original Bariatric Plus Mattress 5 years 1 year 5 years
All sealed Mattresses 5 years 3 years 5 years

Anticipated Usable Device Life is based on regular use with proper maintenance, cleaning, and storage. You should still inspect, monitor and care for the device as described in this guide, as the device may need to be replaced sooner than anticipated in particular situations.

AUSTIN HEALTHCARE SOLUTIONS MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. TO THE FULLEST EXTENT ALLOWED BY LAW, AUSTIN HEALTH CARE SOLUTIONS, a division of Creative Mattress Designs, Inc. WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS THAT MAY RESULT FROM THE DEVICE OR YOUR USE OF OR INABILITY TO USE THE DEVICE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU, IF ANY, IS LIMITED TO THE PRICE OF THE DEVICE OR SERVICE GIVING RISE TO YOUR CLAIM. Some states do not allow an exclusion or limitation of incidental or consequential damages, or how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. If implied warranties are not excluded, and to the extent allowed by law, we limit any and all implied warranties to the applicable warranty period identified above. Except for rights under any applicable state law, the remedies provided under this warranty are your sole and exclusive remedy for any breach of our warranty and state the entire limit of our responsibilities.

Customer Service

Our promise to you is that you will have a convenient and easy ordering experience, receive a quality mattress and enjoy fantastic customer service.

If you have any questions about the mattress you have purchased or would like to request warranty service, please contact:

Creative Mattress Designs
AUSTIN Healthcare Solutions,
1700 Barton Hills Drive
Austin, Texas 78704
(888) 739-2425

Contact Us